Intelligence

Thinking, Research &
Case Studies

Deep dives into technical architecture, strategic transformation, and the future of digital infrastructure.

Replacing spreadsheets with a unified pipeline and automated inbound for an energy services team.

Building the 'Digital Air Traffic Controller' for Revenue Operations with Agentforce.

Turning an ignored Slack channel into the team's primary triage surface.

Why auto-reopening closed cases is usually wrong, and how a time-based rule fixes it.

Replacing manual CPQ with automated pricing governance.

Building Clinical Infrastructure for Ontario Physicians.